Our CSR Commitment

KGI believes that responsible diagnostics supply is built on integrity, safety, and measurable impact. Our CSR approach focuses on three pillars: Reliable Healthcare Supply, Responsible Operations, and People & Community.

Pillar 1: Reliable Healthcare Supply

We support healthcare systems by improving product reliability and access through:

• Stable manufacturing and controlled specifications

• Practical technical training and post-sales support for partners

• Quality discipline to reduce preventable errors and variability

Pillar 2: Responsible Operations

We operate with accountability across the value chain:

• Supplier governance and responsible sourcing expectations

• Compliance-oriented documentation and change control

• Risk management and corrective action discipline (CAPA mindset)

• Continuous improvement to reduce waste and operational risk

Pillar 3: People & Community

We invest in people and long-term partnerships:

• Skills development and role-based training

• Knowledge sharing with distributors and healthcare stakeholders

• Long-term partnership mindset built on transparency and fairness

CSR Governance

CSR is integrated into our management approach through internal controls, periodic reviews, and partner feedback loops. We aim to make progress visible through practical indicators such as training completion, complaint reduction, and documentation consistency.